Please note that all our products ship in Travel Lock mode. To release the device from this mode, connect it to USB power. After it has charged for a short time, disconnect the USB cable and try turning the device on. If you still have issues, go thr

Please note that all our products ship in Travel Lock mode. To release the device from this mode, connect it to USB power. After it has charged for a short time, disconnect the USB cable and try turning the device on.If you still have issues, go through the checklist below and let us know the results so our technical team can follow up:<ol data-start="342" data-end="940"><li data-start="342" data-end="402">Use a different power source and a different USB cable.</li><li data-start="403" data-end="452">Check for dirt or dust in the charging port.</li><li data-start="453" data-end="516">Look for indicator lights when the device begins charging.</li><li data-start="517" data-end="600">Press each button several times to confirm you feel distinct, repeated clicks.</li><li data-start="601" data-end="803">Turn the device on by pressing the power button for two seconds. (Some devices turn on and then off quickly if you hold the button too long. Updating the firmware in the app usually resolves this.)</li><li data-start="804" data-end="940">After attempting to power on, press each button one at a time. Each press should make the light turn on, confirming the button press.</li></ol>The timing difference is subtle:Correct: To power on, press the power button, count &#x201C;one, two,&#x201D; and release. Holding it for about one second and releasing before the light flashes also works.Incorrect: Holding the power button for around four seconds powers the device on for two seconds and then immediately turns it off.If none of these steps work, please contact us at <a data-start="1321" data-end="1344" rel="noopener">support@mysteryvibe.com</a>.

My Tenuto 2 won't turn on

If you are new to the device, note that some buttons have dual functions, such as power on/off and Bluetooth pairing. The icons next to the buttons are symbols for guidance, not actual buttons. The power button (>) typically has the power symbol next

If you are new to the device, note that some buttons have dual functions, such as power on/off and Bluetooth pairing. The icons next to the buttons are symbols for guidance, not actual buttons. The power button (&gt;) typically has the power symbol next to it.While the device is vibrating, first check whether all button functions work - change the vibration pattern or adjust the intensity - to confirm that the buttons and software are operating correctly.If a persistent Bluetooth connection exists between the device and a phone or the remote, you cannot power down the device until the connection is terminated. Close the app completely or hold the power button on the remote until it disconnects.Next, connect the device to a USB charger. MysteryVibe devices should not vibrate while charging, so the vibration should stop once charging begins.If this does not resolve the issue, the device may be faulty. Let the battery run down completely. After it depletes, charge the device for 5 - 10 minutes and see whether the hard reboot resolves the problem. Please report the results to us.

Problems turning off the device?

MysteryVibe

Tenuto 2 Troubleshooting

Tenuto 2

Crescendo 2

Poco

Tenuto Mini

Legato

Molto

MV Remote

Size and Specs

What's in the Crescendo 2 box?

What's in the Tenuto 2 box?

What's in the Molto box?

What's in the Legato box?

What's in the Tenuto Mini box?

What's in the Poco box?

What's in the Remote box?

What's in the box

What is your shipping policy?

How long does delivery usually take?

How much is shipping?

US Shipping

UK and EU shipping

International orders

Will my order be shipped discreetly?

What is your return policy?

Shipping & Returns

What currencies can I pay with on your site?

Which payment methods are accepted on your site?

Is payment on your site secure?

Where do I enter my coupon / discount code?

Can I apply more than one discount code at a time?

I can't find my order confirmation? How can I get it again?

Orders & Payment

Do you have the EC declaration of conformity?

Do your products have the CE and FCC marks?

How can I become an affiliate for MV?

What are your devices made of?

Do you have videos showing how the devices are used?

What is the warranty on MV devices?

Are the products waterproof?

When will the devices have USB-C charging ports?

General FAQs

What are Crescendo 2's features, specs and dimensions?

What makes Crescendo 2 unique?

What is the design inspiration behind Crescendo 2?

What are the differences between Poco and Crescendo 2?

What is Crescendo 2 made of?

Can Crescendo 2 be used during sex?

Is Crescendo 2 a good first-time vibrator?

How do I charge Crescendo 2?

How long does the battery last on Crescendo 2?

What do the buttons on Crescendo 2 do?

How can Crescendo 2 be used on the G-spot and clitoris?

How can Crescendo 2 be used on the penis?

Is Crescendo 2 good for anal play / prostate massage?

Which devices can be used for anal stimulation?

What are the 'ears' (raised wings) on Crescendo 2 for? Do they vibrate?

What shapes can you bend Crescendo 2 into?

Where can I find the serial number to register my warranty?

Can I use lube with Crescendo 2?

How do I clean Crescendo 2?

How do I lock / unlock Crescendo 2?

How do I connect Crescendo 2 to the MysteryVibe App?

How do I restore factory settings on Crescendo 2?

My Crescendo 2 won't turn on

Crescendo 2 Troubleshooting

What are Tenuto 2's features, specs and dimensions?

What is Tenuto 2 made of?

Can Tenuto 2 be worn during sex?

How do I wear Tenuto 2?

How do I charge Tenuto 2?

How long does the battery last on Tenuto 2?

What do the buttons on Tenuto 2 do?

What are the different ways I can use Tenuto 2?

How do I clean Tenuto 2?

How do I lock/unlock Tenuto 2?

How do I connect Tenuto 2 to the MysteryVibe App?

How do I restore factory settings on Tenuto 2?

How often / how long can the device be used?

What are Molto's features, specs and dimensions?

What is Molto made of?

Can Molto be used during sex?

How do I charge Molto?

How long does the battery last on Molto?

What do the buttons on Molto do?

How do I use Molto?

What are the different ways I can use Molto?

How do I clean Molto?

How do I lock / unlock Molto?

How do I connect Molto to the MysteryVibe App?

How do I restore factory settings on Molto?

My Molto won't turn on

Molto Troubleshooting

What are Legato's features, specs and dimensions?

What is the design inspiration behind Legato?

What is Legato made of?

Can Legato be used during sex?

How do I charge Legato?

How long does the battery last on Legato?

What do the buttons on Legato do?

What are the different ways I can use Legato?

How do I use Legato?

How do I clean Legato?

How do I lock / unlock Legato?

How do I connect Legato to the MysteryVibe App?

How do I restore factory settings on Legato?

My Legato won't turn on

Legato Troubleshooting

What are Poco's features, specs and dimensions?

What makes Poco unique?

What is the design inspiration behind Poco?

What are the differences between Poco and Crescendo?

Can Poco be used during sex?

What is Poco made of?

How easy is it to travel with Poco? Can I charge it in other countries?

Is Poco a good first-time vibrator?

How do I charge Poco?

How long does the battery last?

What do the buttons on Poco do?

How can Poco be used on the G-spot or clitoris?

What shapes can you bend Poco into?

Can I use lube with Poco?

How do I clean Poco?

How do I lock / unlock Poco?

How do I connect Poco to the MysteryVibe App?

How do I restore factory settings on Poco?

My Poco won't turn on

Poco Troubleshooting

What are Tenuto Mini's features, specs and dimensions?

What is Tenuto Mini made of?

Can Tenuto Mini be worn during sex?

How do I wear Tenuto Mini?

How do I charge Tenuto Mini?

How long does the battery last on Tenuto Mini?

What do the buttons on Tenuto Mini do?

What are the different ways I can use Tenuto Mini?

How do I clean Tenuto Mini?

How do I connect Tenuto Mini to the MysteryVibe App?

How do I restore factory settings on Tenuto Mini?

My Tenuto Mini won't turn on

Tenuto Mini Troubleshooting

Do I need the MysteryVibe App or can I use the devices on their own?

What can I do with the MysteryVibe App?

What distance can I control my device from using the MysteryVibe App?

How do I connect to the MysteryVibe App?

How do I change the vibration patterns and intensity using the MysteryVibe App?

How do I create vibration patterns with the MysteryVibe App?

How do I swap between devices on the MysteryVibe App?

Why does the MysteryVibe App require my location?

When I connect to the MysteryVibe App, it asks me to update my device. Why is that?

Does the MysteryVibe App work on windows phones?

How do I activate stealth mode?

How do I update my device with the MysteryVibe App?

How do I update the MV Remote with the MysteryVibe App?

How do I set a background timeout on the MysteryVibe App?

The MysteryVibe App doesn't complete the vibe sync process, device disconnects part way through. What should I do?

My MysteryVibe App is stuck on 'updating firmware'?

I get an error when I try to update the firmware using the MysteryVibe App. What should I do?