MysteryVibe logo
MysteryVibe logo

All articles

Shipping & Returns

What is your shipping policy?

All in-stock orders ship within one business day from our warehouse. Delivery generally takes two to seven business days, depending on the destination. For international orders, additional time and costs may apply for customs clearance.

How long does delivery usually take?

We aim to deliver all US and EU orders within five business days of placement; however, delivery may take longer depending on the destination and any local customs requirements.

How much is shipping?

We provide free shipping on all US orders. For orders outside the United States, a delivery fee is automatically calculated by our delivery partner at checkout. Customs duties and taxes may apply in some countries, which customers are responsible for

US Shipping

All U.S. orders are fulfilled locally through our warehouse partner, Flexport. Most mainland U.S. orders ship within three business days; however, during periods of unusually high order volume, warehouse closures, or other factors, fulfillment can oc

UK and EU shipping

All UK and EU orders are fulfilled locally through our 3PL partners. We aim to deliver mainland UK orders within three business days; however, during periods of unusually high order volume, warehouse closures, or other factors, delivery can occasiona

International orders

Note: International shipping does not include duties or taxes. Your local customs office may charge additional fees upon receipt; please check with them if you are unsure. International delivery times vary, but most orders arrive within ten business

Will my order be shipped discreetly?

We take great care with all our warehouse and courier partners to ensure your package is as discreet as possible. Discretion is central to our customer experience, so your order will ship in plain packaging and will not mention “sex” or “vibrator” an

What is your return policy?

If you have not used the product and would like to return it, please contact us and we will arrange a full refund. Please ensure the external seal remains unbroken. We understand every body is different, which is why we offer a 30-day money-back poli