General FAQs

Do you have the EC declaration of conformity?

Yes, MysteryVibe (MV) has the EC Declaration of Conformity. You will find the document below.

Do your products have the CE and FCC marks?

Yes, our devices have been tested and conform to CE and FCC regulations.

Where are your devices made of?

All of our devices are made from high quality, FDA-approved, premium body-safe silicone. Our hardware is designed in London, UK and our software is designed in New York, USA. The complete product is assembled in China under the highest international

How can I become an affiliate for MV?

You can sign up to become an affiliate by going to our Affiliates page.

What are your devices made of?

All of our products are made from high quality, FDA-registered, premium body-safe silicone.

Do you have videos showing how the devices are used?

You will find some great play ideas on our Play page here. Also as our user base grows, more videos are coming out with people using it. You can find one example here.

How to use the devices for pelvic / penetration pain?

Here is a guide with detailed instructions and images on how to use our devices to assist with Pelvic / Penetration pain.

What is the warranty on MV devices?

All MV devices come with 24 months manufacturer's warranty.

Are the products waterproof?

All our devices are water-resistant, they are fine to use in the shower and wash under running water. All our device ports use the special Microsoft USB connector, similar to the ports on smartphones, which has a silicone seal inside making them wate

When will the devices have USB-C charging ports?

We are currently working on upgrading all our devices to USB-C. Since we are regulated as a medical device, it takes a long time to launch new versions as they need to be recertified for compliance and regulatory approvals. We will have all our devic