Problems turning off the device?Updated 2 days ago

If you are a new user, note that some buttons have dual functions, such as power on/off and Bluetooth pairing. The icons next to the buttons are symbols only; they are not actual buttons. The power button (>) usually has the power symbol printed nearby.

While the device is vibrating, first check that all buttons work by changing the vibe or adjusting the intensity; this confirms that the buttons and software are functioning correctly.

If a persistent Bluetooth connection with a phone or the remote is active, you cannot power down the device until the connection is terminated. Close the app completely or hold the power button on the remote until it disconnects.

Next, connect the device to the charger using the USB cable. MysteryVibe devices should not vibrate while charging, so if the device detects power, the vibration should stop.

If this does not resolve the issue, your device may be faulty. Let the battery run down fully, then give it a short 5 -10 minute charge and see whether the hard reboot fixes the problem. Please report the outcome to us.