My Tenuto Mini won't turn onUpdated 16 days ago

Please note that all our products ship in Travel Lock mode. To release the device, connect it to USB power. After it has charged for a short time, disconnect the USB cable and try turning the device on.

If you still experience problems, follow the checklist below and share the results with us so we can assist further:

1. Use a different power source and USB cable.

2. Check the charging port for dirt or dust.

3. See whether any lights appear when you start charging.

4. Press each button several times to make sure you feel distinct, repeated clicks.

5. Turn on the device by holding the power button for two seconds. (Some devices turn on and then off quickly if you hold the button too long; updating the firmware in the app usually fixes this.)

6. After attempting to power on, press each button one at a time. Each press should make the light turn on, confirming the button press.

Correct: Press the power button, count “one, two,” then release. Holding for about one second and releasing before the light flashes also works.

Incorrect: Holding the power button for about four seconds activates it for two seconds, then powers it down.

If these steps do not resolve the issue, please contact us at [email protected].